Shipping and Policies

Arizona State Tax:
All orders shipped to Arizona addresses will incur a 5.6% tax.

USA Shipping Calculations:
$4.50 or 10% of total order

Canada Shipping Calculations:
$15.00 or 10% of total order

Australia Shipping Calculations:
$20.00 or 10% of total order

We ship worldwide!

For other country shipping rates Please email to get shipping rates.

Challenge Coin USA LLC Terms & Conditions

This agreement between Challenge Coin USA LLC is a Binding Agreement. This agreement is all-inclusive, in its entirety, between Challenge Coin USA and each customer. For the purposes of this order entered into with Challenge Coin USA, this binding agreement replaces and supersedes any and all other communication. All images and logos, to include copyrighted material, are the property of their respective owners and will not be duplicated for any reason without the expressed written permission of the intellectual property owner. Imagery contained herein is for representative purposes only, and Challenge Coin USA claims no ownership of any said trademarked or copyrighted material, nor does it imply, upon order placement and purchase from Challenge Coin USA, a transfer of rights to you for the reproduction and/or use of any said trademarked or copyrighted material. Challenge Coin USA does not guarantee or warrant the custom products we produce to be fit for any specific purpose, use, or event. In the unlikely event that a legal dispute arises, you agree that the exclusive jurisdiction and venue for any such legal dispute shall be Scottsdale, AZ USA. You further agree to pay any damages incurred by Challenge Coin USA, as well as reasonable attorney’s fees and costs. If the dispute pertains to the illegal use of trademarks, copyrights, designs or logos, you agree to defend the claim at your sole expense and hold Challenge Coin USA LLC free and harmless of any and all liability at your sole expense in any litigation, arbitration, hearing or any other legal proceeding. Challenge Coin USA LLC warranties its custom-made Challenge Coins by offering to remake or replace any Challenge Coins that have been determined by our factory to have defects in manufacturing within thirty (30) days of the delivery date of your Challenge Coins. These defects are defined as those caused by manufacturing mistakes. Challenge Coin USA LLC requires a written notice of claims of defects in your custom made Challenge Coins through email or written notification. Upon receipt Challenge Coin USA LLC will determine a course of action commensurate with our policy. If it is determine that a manufacturing error has occurred, your custom Challenge Coins will be re-manufactured at no cost to you. As part of your customer experience, you have received a digital proof of what your Challenge Coins will look like in their finished form from one of our specialists. This proof is an artist’s rendition and interpretation of your custom product based on the instructions we have received from you. It is important that you review this proof for accuracy; to include SPELLING, size, and color usage, font size, and style. Challenge Coin USA does not accept returns, nor provide refunds or exchanges for custom made products under any circumstances. Once an order has been placed, it cannot be changed or canceled. There are no exceptions. For the purposes of this agreement, an order is placed when the customer provides an affirmative reply to an order confirmation email.

Important Notes and Declarations:

SPELLING: Challenge Coin USA will not be responsible for spelling errors. It is the responsibility of the customer prior to approving the final proof for actual production to make sure the spelling of any text present is correct for their personal needs.
COLORS: We use the PMS universal color matching system for all color applications in manufacturing each of our Challenge Coins. It is important that you confirm the color usage with a PMS color chart rather than relying on your monitor’s display of the colors. Each computer monitor, due to varied settings, will display colors differently. All PMS colors used in the production of your custom product are listed on your proof for verification. It is the customer’s responsibility to verify the listed PMS colors suit their need and/or application. A PMS color chart can usually be located at your local print or fabric store for reference. Visit for complete information regarding the PMS system.
SIZE: The size of your Challenge Coins refers to the absolute two widest points on any given product. Such size includes loops and other items that facilitate an attachment to a Challenge Coins, coin, medallion or key chain.

PAYMENT: Payment for all orders is required in full and in advance for all custom orders. Payment is accepted via major credit cards to include VISA, MasterCard, Discover and Government Purchase Cards. The charges for the total amount of your order will be applied prior to manufacturing and show as “” on your billing statement. Purchase Orders will be accepted from all US Government entities and Educational facilities based in the United States. The terms of all accepted Purchase Orders will be no longer than a period of thirty (30) calendar days. Net terms up to and including thirty (30) days are provided at no interest. Purchase Orders that remain unpaid for a period of longer than forty-five (45) days will accrue late fee charges at a rate of 15% per additional thirty (30) day periods. Unpaid Purchase Orders for a period of longer than sixty (60) days may be sent to our collections agency for immediate relief action. Refunds / Returns / Exchanges Custom Challenge Coins does not accept returns, nor provide refunds or exchanges for custom made Challenge Coins under any circumstances. Your custom-made products were crafted from costly raw materials and manufactured to your individual specifications. These products cannot be restocked or sold to another party at a later date. However, we do stand behind our products to be free of defects.
Order Placement: All orders will be placed via email if a customer processes an order over the telephone. Telephone Orders A confirmation email will contain all the details of the order to include; the proof number, size, metal plating, quantity, special attachments, final cost, and shipping address. The chosen digital proof will also be attached to said confirmation email. It is the customer’s responsibility to review this confirmation email for accuracy and reply with an approval to proceed to production with the order ONLY if the customer verifies the details are correct and agrees to the Terms and Conditions herein. No order will be placed into production without an affirmative reply to a confirmation email.

Shipping: All custom orders will ship via UPS, FedEx or USPS. Shipping our products to any country or territory outside of the United States will incur an additional charge. Due to the use of third-party shippers (UPS and USPS), under no circumstances does Challenge Coin USA guarantees delivery dates or times for custom products. Challenge Coin USA has no control over third party shipping errors or delays. We are also not responsible for shipping delays caused by International, United States Customs, or backlogs created by overseas manufacturing sources due to Customs procedures. Therefore, Challenge Coin USA does not, under any circumstances, guarantee delivery dates of any products. There are no exceptions.

Trademarks / Copyrights / Logos: When we receive imagery or instructions from you that includes registered trademarks, copyrighted material, or registered trademark logos, you certify and warrant that you have the legal right or have obtained a legal and binding license agreement to use and/or reproduce such trademarked or copyrighted material. Furthermore, you also warrant that your use of said trademarked or copyrighted material does not violate any person or entity’s intellectual property rights by using said trademarked or copyrighted material. You shall hold Challenge Coin USA LLC harmless and free from any liability or any claims made by any individual, entity or company.